Prior to first use, all pieces should be washed by hand in hot soapy water, well rinsed and allowed to air dry.
To maintain the integrity of the pieces (i.e., colour, glaze), dishwasher use is not recommended.
The base of jugs, mugs and vases may initially sweat. This is normal, and will decrease overtime. Please protect delicate surfaces that may be affected by watermarks.
Some marks in the glaze are natural and expected, as is some crazing. This will not affect the use or durability of the pieces.
Shipping not included in item pricing.
A shipping quote will be provided via email once your order has been reviewed.
For most European destinations shipping is quoted at 10% of the total value of your order.
For shipping outside of the EU, we will supply an estimate through our preferred shipper, NVOxpress. Customers will work directly with NVOxpress to coordinate the shipment and arrange payment. Alternatively, customers may work with their own shipper.
Please note, taxes, duty and/or brokerage on receipt of goods may be applied, depending on choice of shipping. These additional costs are the sole responsibility of the customer.
TERMS AND CONDITIONS
Minimum order is 500 Euros.
A 50% deposit is required to confirm your order. The remaining balance is due prior to the order being shipped.
Payment can be made via an EU bank account or PayPal.
Production time for most items is under 6 weeks. Once your deposit is received production will begin.
VAT is not included in listed listed prices.
Supplying a valid VAT number, EU customers are exempt from paying 23% VAT on listed prices.
Outside of the EU, customers are exempt from paying 23% VAT on listed prices