spray tall mug

Prior to first use, all pieces should be washed by hand in hot soapy water, well rinsed and allowed to air dry.

 

To maintain the integrity of the pieces (i.e., colour, glaze), dishwasher use is not recommended.

 

The base of jugs, mugs and vases may initially sweat. This is normal, and will decrease over time. Please protect delicate surfaces that may be affected by watermarks. If using a vase or jug to hold flowers, please change the water daily.

 

Some marks in the glaze are natural and expected, as is some crazing. This will not affect the use or durability of the pieces.

Shipping not included in item pricing.

 

A shipping quote will be provided via email once your order has been reviewed.

 

For most European Union destinations, shipping is quoted at 15% of the total value of your order. Higher rates may apply for specific destinations.

 

For shipping outside of the EU, we will supply an estimate through our preferred shipper, NVOxpress. Customers will work directly with NVOxpress to coordinate the shipment and arrange payment. Alternatively, customers may work with their own shipper.

 

Please note, taxes, duty and/or brokerage on receipt of goods may be applied, depending on choice of shipping. These additional costs are the sole responsibility of the customer.

Minimum order is 500 Euros.

 

A 50% deposit is required within 48 hours of receiving your quote to confirm your order. The remaining balance is due prior to the order being shipped.

 

Regular production time for ceramics is 6 weeks. Once your deposit is received production will begin.

 

VAT is not included in listed prices.

 

Supplying a valid VAT number, EU customers are exempt from paying 23% VAT on listed prices.

 

Outside of the EU, customers are exempt from paying 23% VAT on listed prices.