TERMS + CONDITIONS
Minimum order is 500 Euros across all categories. Please note, orders over 3000 Euros may require longer lead times.
A 50% deposit is required to confirm your order. The remaining balance is due prior to the order being shipped.
Payment can be made via an EU bank account, Wise or PayPal.
Production time for most items is 6 weeks, or less. Once your deposit is received production will begin.
VAT is not included in listed prices.
By supplying a valid VAT number, EU customers are exempt from paying 23% VAT on listed prices. Outside of the EU, customers are exempt from paying 23% VAT on listed prices.
Shipping is not included in item pricing.
For most European Union destinations, on orders under 1,500 Euros shipping is quoted at 10% of the total value of your order. For EU orders 1,500 Euros and above, the shipping fee is quoted at 15% to cover pallet shipping. Please note, the Cane Chair and Cane Coffee Table must be quoted separately due to box sizes.
For Portugal, shipping is quoted at 5% of the total value of your order.
For shipping outside of the EU, we will supply an estimate through our preferred shipper, NVOxpress. Customers will work directly with NVOxpress to coordinate the shipment and arrange payment. Alternatively, customers may work with their own shipper.
Please note, taxes, duty and/or brokerage on receipt of goods may be applied, depending on the choice of shipping. These additional costs are the sole responsibility of the customer.
On receipt of your shipment, you have 24 hours to report any damaged or missing goods.
Orders will be held for 30 days on completion. After that point, storage charges will be applied, pro-rated at 10% of the order value per month.
Once an order has been completed, any items cancelled by the customer will be charged a 15% restocking fee.